Ticketek Data Breach: What You Need to Know

Ticketek Australia has reported a data breach involving the potential exposure of customer names, dates of birth, and email addresses.

In a statement released on Friday, May 31, the company stated the breach was identified on a cloud-based platform managed by a “reputable, global third-party supplier.”

Despite this incident, the company assures that all customer passwords were protected with secure encryption methods, and no accounts or payment details were compromised.

The issue came to light shortly after the Department of Home Affairs began collaborating with Ticketmaster to investigate a separate claim of stolen customer information. Authorities have found no connection between the two incidents.

Following the breach, Ticketek has been proactive in investigating the matter and has started notifying affected customers.

The announcement comes as Ticketmaster confirmed it too was subject to a data breach, potentially affecting hundreds of millions of customers around the globe. 

In filing with the US Securities and Exchange Commission, Ticketmaster’s parent company Live Nation Entertainment explained it had “identified unauthorised activity within a third-party cloud database environment.”

Read Ticketek’s full statement below:

Ticketek has become aware of a cyber incident impacting Ticketek Australia account holder information, which is stored in a cloud-based platform, hosted by a reputable, global third party supplier.

Ticketek has secure encryption methods in place for all passwords and no Ticketek customer account has been compromised. Additionally, Ticketek utilises secure encryption methods for online payments and uses a separate system to process online payments, which has not been impacted. Ticketek does not hold identity documents for its customers.