Viagogo feels more heat in UK: “We take the CMA’s concerns very seriously.”

Viagogo is feeling the heat in the UK, with the Competition and Markets Authority (CMA) preparing more legal action and calling for a contempt of court ruling.

It is alleging the Swiss-based resale site has not complied with an August 2018 High Court order to overhaul some of its practices to better protect consumers.

These included clearly offering information including seat location, restrictions on use, face value price and whether the seller is a business or connected to the event organiser or Viagogo.

The CMA now says, “Although some improvements have been made since we first demanded action to address areas of non-compliance, further checks have shown there are still issues of concern.

“For a company not to comply with a court order is clearly very serious.

“We are therefore now preparing to take legal action to ask a court to find Viagogo in contempt.”

Viagogo has responded saying it has made the changes.

“We take the CMA’s concerns very seriously.

“However, we strongly believe we are not in breach of the court order,” said a spokesperson.

“As the CMA indicated, we have successfully made several improvements to our platform to meet the compliance requirements of the order.

“We remain committed to working closely with the CMA and to achieving the highest standards possible on behalf of the thousands of people who use Viagogo every day.”