“We did briefly see a drop off in complaints but then we saw a spike at the end of 2019. When the pandemic hit complaints obviously dropped off again as events were not able to go ahead. However now that events are back on the agenda, we have seen a spike again and despite Viagogo being explicitly warned and receiving a $7 million fine from the ACCC in 2020, they continue to flout the rules.
Those within the entertainment and arts industry have been vocal about the obliteration of their industry due to COVID and they do not need the additional stress of ticket resellers scalping well-meaning fans. We will be investigating and using our powers to stop any unlawful behaviour.”
Music Feeds also discovered that most of the complaints were specifically related to Hamilton tickets being resold for over the 110% cap, a significant amount.
It’s the latest setback for Viagogo. In 2019 they were indefinitely suspended from advertising with Google. The year before that, several big Australian artists, including Tash Sultana and Gang of Youths, publicly shared statements denouncing Viagogo on social media.
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