Listed 12 Feb 2020

Production and Services Manager

JOY, Melbourne
Application Close: 26 Feb 2020

We are looking for a skilled production and training leader to help us deliver excellent quality audio and training products and services.

Status: Full time employee
Reports to: Chief Executive Officer
Direct Reports: JOY Production and Training Teams

Organisational Purpose
JOY 94.9 – Australia’s LGBTIQA+ radio station is an independent community media organisation located in Melbourne, streaming live around the world. JOY exists to make Australia a more inclusive place to live by providing a multimedia platform and enabler for change.

Values
Joyous – a celebration of diversity, talent, music and entertainment
Inclusive – a safe and supportive environment for all members of the LGBTIQA+ communities
Courageous – a way to change lives by speaking out, sharing stories and challenging boundaries

Role overview
The Production and Service Manager is responsible for ensuring JOY 94.9 provides quality, inclusive, creative and effective production solutions that fit community and client needs, station formats and complies with the Broadcasting Act and the CBAA Code of Practice.
As an experienced leader, you will build, develop and manage a team of Audio Production volunteers and skilled Trainers, sharing your skills and knowledge to empower them to develop their craft.

Working with the CEO and JOY Management Team, you will manage and continue to develop JOY’s product and service revenue streams, including: Production Services (podcasting services and future production ventures) and Training (internal and external).

In ensuring quality and timely delivery of JOY’s products and services, you will handle post sales management, including delivery of material, post campaign reporting and relationship management.
All position holders at JOY are required to perform their duties in accordance with current organisational policy and procedures and relevant ACMA and CBAA requirements; to minimum performance standards, and ensure adherence to the JOY Melbourne Inc. rules of association; comply with health and safety guidelines and instructions to ensure a healthy, safe and environmentally responsible workplace; and cooperate and comply with equal opportunity legislation.

Key Responsibilities
• Provide quality, inclusive, creative and effective production solutions to ensure a seamless on-air sound that meets community and client needs, fits station formats and complies with the Broadcasting Act and the CBAA Code of Practice
• Build, Manage and Develop a team of Audio Production volunteers to complete day to day audio production tasks (with the ability to personally step in and produce urgently required audio)
• Manage the post-sales process and liaise with clients from contract signing, design and delivery of the product/service (e.g. sponsorship campaigns, production services, training services) to post-delivery reporting
• Produce tracking and performance reports for internal and external use (e.g. overall spot availability, diversity of voice talent, air check reports, PVD)
• Continually develop and manage internal and external training courses and products ensuring learning outcomes are achieved and exceeded where possible
• Manage, coordinate, and monitor all audio production and traffic management activities including produced and live-read on-air scripts to ensure fit to station formats.

Key Selection Criteria
• Significant (5 years +) experience in a leadership role managing teams (both paid and voluntary), stakeholders, resources and projects
• Significant (5 years +) experience in designing, developing and delivering quality broadcast production services in a fast paced work environment
• Significant (5 years +) Experience and or qualifications in designing, developing and delivering quality training products
• An awareness of the needs of the LGBTIQA+ communities and a passion for inclusivity
• Ability to multitask and coordinate the production of various elements (station sound, sponsorship, CSAs, podcasting)
• A passion for vocational training, with an understanding of the needs and capabilities of individuals from a diverse range of backgrounds
• Capacity to identify skills gaps, and to devise opportunities for masterclasses and short courses
• A finger on the pulse of new and emerging trends in audio production and podcasting
• High level multi-tasking, administration, organisational and time management skills
• Understanding of the CBAA codes of practice
• Excellent written, verbal and interpersonal communication skills
• Proficient in audio production programs, including Adobe Audition
• Advanced Microsoft Outlook, Excel and Word skills

Desired:
• Knowledge of Wide Orbit and or similar digital play out systems is an advantage.
• Knowledge of Mediasales Traffic and or similar traffic scheduling software is an advantage.

To apply for this role, please forward your CV and covering letter, addressing the Key Selection Criteria to ange.barry@joy.org.au by 12 noon, Wednesday 26th February 2020.

Apply here